Full job description*Are you an experienced Property Claims handler with experience of handling Commercial and Domestic Property Claims?
*Would you like to work for a long established reputable Adjusting firm?
*Do you thrive working in a fast-paced, telephone biased role where you can showcase your customer services skills?
*Do you enjoy handling end to end claims with full case management from FNOL through to conclusion?
*Do you enjoy doing virtual desk top assessments?
As an experienced Property Claims Handler, you will join a small team of TPA Claims Handlers providing an exceptional customer service to policyholders, being responsible for the day-to-day full claims management of the lifecycle of the claims in a fast paced, telephone biased environment.
Key responsibilities:
*Be the first port of call for incoming Claims acting as the Insurer
*Triage claims calls for validation
*Register and log all new claims
*Proactively manage the full claims lifecycle
*Carry out Virtual desktop assessments and assist with building schedules of repair
*Negotiate settlements including Cash Settlement of claims within personal delegated authority limits and provide support to network contractors on building repairs
*Liaise with other departments and external clients
*Report any issues or complaints and delegate to the relevant point of contact
*Identify potentially fraudulent activity
About you:
*An experienced Claims Handler with a background in dealing with Domestic and Commercial Property Claims
*Have an understanding of the Insurance Industry
*A track record of working in a fast based, telephone-based claims environment
*Experienced in handling FNOL calls and being able to manage the full life cycle of the claims process
*Exceptional customer services skills and experience
*Motivated to progress and develop further
*Ideally Industry qualified i.e. Cert CII, working towards Diploma level or working towards (desirable)
*Knowledge of buildings and build pathology (desirable)
*Knowledge of scoping tools and scheduling experience using symbility/sore logic (desirable)