Full job descriptionRocasa Consulting Ltd are recruiting a Housing Officer to cover a large Patch in Greater London including Barking, Harrow and Lewisham Working Mon - Fri 9am - 5.30pm 2/3 Day in Patch the 2/3 Days at Home, Paying £42,000 per annum plus 10% Annual Bonus
Must live in Patch
*Act as an advocate for customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved.
*Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
*Report household repairs and any communal block repairs or health and safety concerns
*Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements.
*Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting.
*Maximise rental income through management of rent accounts and advising customers about rent arrears.
*Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
*Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
*Conduct home visits and tenancy reviews and visits within a customer’s first year of being a tenant and beyond
*Refer concerns of safeguarding to the relevant agencies
*Work alongside statutory agencies to encourage tenancy sustainment
You must have UK Driving Licence and Access to a Car and have previous experience as a Housing Officer.