Full job descriptionRole OverviewWe are seeking an experienced Deputy Group Manager – Order to Cash (O2C) Operations to lead and oversee finance operations across the Order to Cash function.
The role will focus particularly on Credit Management and Cash Applications, ensuring high-quality service delivery, SLA adherence, financial accuracy, internal controls and continuous process improvement.
The successful candidate will have extensive experience in O2C operations, strong analytical and problem-solving skills, and the ability to work effectively across finance, operations and matrixed stakeholder environments.
Key ResponsibilitiesOrder to Cash Operations*Manage end-to-end service delivery for O2C processes within scope.
*Oversee activities across Credit Management and Cash Applications.
*Manage invoice processing, vendor/customer master data activities, query resolution, indexing, invoice reconciliation and accounts reporting as applicable to the operation.
*Ensure transactions are processed accurately and within agreed timelines.
*Monitor operational performance and ensure SLAs and quality targets are consistently achieved.
*Ensure appropriate financial treatment and accounting controls are maintained.
*Monitor operational risks and identify areas requiring corrective action.
Service Delivery & Performance Management*Manage day-to-day O2C service delivery and operational performance.
*Monitor SLA, productivity, quality and accuracy metrics.
*Analyse performance trends and identify opportunities for improvement.
*Provide service delivery updates and operational reporting to stakeholders.
*Ensure issues are identified, investigated and resolved promptly.
*Coordinate with relevant teams to address escalations and operational challenges.
Financial Controls & Compliance*Maintain a strong internal control environment.
*Ensure finance transactions are processed in accordance with established policies and procedures.
*Support business control activities and compliance requirements.
*Handle confidential financial and business information appropriately.
*Identify control weaknesses and support remediation activities.
Continuous Improvement & Project Support*Identify opportunities to improve revenue, reduce costs and increase operational efficiency.
*Lead or support special projects and process improvement initiatives.
*Use data analysis to identify trends, issues and improvement opportunities.
*Provide recommendations based on operational and financial data.
*Support implementation of agreed process improvements.
*Ensure lessons learned and process feedback are communicated to relevant stakeholders.
Stakeholder Management*Work cross-functionally across Finance, Operations and matrixed teams.
*Manage customer and stakeholder expectations.
*Build effective relationships with internal and external stakeholders.
*Communicate operational issues, risks and recommendations clearly.
*Provide appropriate escalation and resolution support.
Required Experience*14+ years of Order to Cash (O2C) experience.
*Strong experience specifically across Credit Management and Cash Applications.
*Proven experience in finance operations/service delivery.
*Strong understanding of O2C processes and controls.
*Experience managing service delivery against SLAs and operational KPIs.
*Experience working across Finance, Operations and matrixed organisations.
*Experience identifying process improvements and operational efficiencies.
*Strong data analysis and interpretation skills.
*Ability to draw conclusions and recommendations from data trends.
*Experience supporting or leading finance transformation or improvement initiatives.
*Strong problem-solving and issue-resolution capabilities.
Preferred Skills*Business controls and internal control experience.
*Advanced Microsoft Excel skills.
*Strong PowerPoint skills.
*Financial analysis and reporting.
*Project management / special project experience.
*Strong stakeholder and interpersonal skills.
*Ability to manage competing priorities and work under pressure.
*Strong time management and organisational skills.
*Adaptability and willingness to support process and organisational change.
Eligibility*Ability to work remotely from within the UK.