Full job descriptionMedical Information Customer Experience Specialist with Dutch – Surrey


Atrium is recruiting for a Medical Information Customer Experience Specialist with fluent Dutch to join a leading global pharmaceutical organisation. This is an excellent opportunity for candidates with a Life Sciences or Healthcare background who are passionate about customer experience and supporting healthcare professionals, patients and caregivers. This is a PAYE 6mths role, 37hrs per week, onsite work 50%
*Respond to medical and product enquiries via phone, email, webforms and live chat
*Research and provide accurate medical information using approved resources
*Deliver a high-quality customer experience in both Dutch and English
*Accurately document enquiries and responses in line with regulatory requirements
*Identify and report adverse events and product quality complaints
*Support continuous improvement initiatives and wider Medical Information activities
*Collaborate with international colleagues to ensure a consistent customer experience


Essential:
*Native-level Dutch (C2) and fluent English
*Degree in Pharmacy, Pharmacology, Biomedical Science, Life Sciences, Nursing, Healthcare or a related discipline
*Strong communication and customer service skills
*Ability to understand and communicate scientific information clearly
*Strong attention to detail and documentation skills
*Desirable: Experience in processing Medical Information. Pharmacovigilance or Drug Safety knowledge.
*Desirable: Any experience in the Pharmaceutical or Biotechnology or Medical Devices industries
*Previous experience supporting Healthcare Professionals, Patients or Caregivers


Click Apply now/Contact Lianne to be considered for the Medical Information Customer Experience Specialist with Dutch – Surrey role