Full job descriptionCustomer Support Administrator
Hersham

£26,000 to £28,000


Are you looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.
We are on the lookout for a proactive and personable Customer Support Administrator to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.


What’s in it for you?
*Hybrid working - 2 days from home after probation
*Flexible working options
*25 days holiday + bank holidays


Responsibilities
You will be the go-to contact for customers, ensuring a seamless experience from order to delivery:
*Manage a portfolio of customer accounts daily
*Process orders and coordinate delivery schedules
*Work closely with the Sales team to support business growth
*Track orders and ensure timely, accurate deliveries
*Build strong, lasting relationships with customers
*Provide product information and updates on orders/contracts
*Handle queries and complaints with confidence and care
*Support internal teams with administrative tasks when needed


Skills required
*At least 1 year of office-based customer service experience
*Strong IT skills - ideally with SAP, Power BI, or advanced Excel
*Confident using the MS Office suite
*Excellent communication and relationship-building skills
*Hybrid working atter probation
*Own transport is essential due to location


Apply now and take the next step in joining a fantastic team!