Full job descriptionIT Service Operations Manager – 24/7 Technology Operations
Leeds
Excellent Salary + shift allowance, car allowance, bonus

We’re recruiting an IT Service Operations Managers to join a high-profile 24/7 technology operation in Leeds.

This is an on site role on a 4 on 4 off shift pattern (4 days, 4 off, 4 nights, 4 off, repeat)

This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement.

You’ll need:
*Proven experience leading 24/7 IT Operations, NOC or Command Centre environments
*Strong Major Incident Management experience
*ITIL 4 knowledge
*Experience with ServiceNow or similar ITSM platforms
*Strong supplier and stakeholder management skills
*Experience with monitoring/observability tools
*Confidence making high-pressure operational decisions

?? Leeds – on-site
24/7 rotating shifts, including nights and weekends

If you’re an experienced IT Operations leader looking for a high-impact role, get in touch for a confidential discussion.