Full job descriptionThe role

FANTASTIC OPPORTUNITY!

Nigel Wright are delighted to be supporting a growing and customer-focused organisation in the recruitment of a Customer Service Agent. This is an excellent opportunity to join a supportive team environment where delivering outstanding customer experiences is at the heart of everything they do.

As a Customer Service Agent, you’ll be the first point of contact for customers, helping to resolve enquiries, provide information and ensure a positive experience across multiple communication channels. You’ll play a key role within a busy Customer Operations team, taking ownership of customer queries and working collaboratively with colleagues to deliver excellent service.

Duties:*Handle customer enquiries via phone, email and live chat.
*Provide clear and accurate information regarding products and services.
*Resolve customer issues efficiently, escalating complex cases when required.
*Work closely with internal teams and external suppliers to resolve service-related queries.
*Maintain accurate customer records and update internal systems.
*Identify opportunities to promote additional products and services where appropriate.
*Manage your workload effectively to meet service and performance targets.
*Deliver a consistently high standard of customer care and professionalism.


The Person

We’re keen to speak with individuals who can demonstrate:*Previous customer service or customer-facing experience.
*Excellent verbal and written communication skills.
*A positive, professional and customer-focused approach.
*Strong problem-solving abilities and attention to detail.
*The ability to thrive in a fast-paced environment.
*Confidence working both independently and as part of a team.
*Competent IT skills, including experience using computer-based systems.
*A resilient and adaptable approach when managing customer enquiries.

Next Steps


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