Full job descriptionWe’re looking for an ambitious Client Manager with a genuine background in branding, design or creative agencies to join a busy London Client Services team.
This is not a generalist Client Management role. You’ll need hands-on experience within a branding, design or creative agency, a strong understanding of how brands are developed and brought to life across multiple touch points, and experience managing creative projects for large-scale or global brands. FMCG or corporate experience is desirable.
You’ll be the go-to person for your accounts, responsible for the successful day-to-day delivery of design projects, managing timelines and budgets, and building strong client and internal relationships.
This role is office based in London
The role includes:
*Leading smaller projects and supporting larger branding and design programmes.
*Working closely with Strategy, Design, Realisation and Production teams.
*Translating client briefs into clear internal briefs and creating project plans, proposals and quotes.
*Managing clients through creative and production workflows, including artwork and print.
*Building trusted client relationships and managing expectations around timings, budgets and scope.
*Presenting briefs, feedback, proposals and financials to clients and leading project meetings.
*Keeping finance and resourcing systems accurate, including supporting invoicing and forecasting.
*Identifying opportunities for organic growth and supporting new business where appropriate.
We’re looking for someone who is organised, commercially aware and confident managing multiple moving parts. You’ll be a proactive problem solver, an excellent communicator and someone who stays calm under pressure.
Most importantly, you’ll understand the creative / brand agency environment and enjoy working at the intersection of clients, strategy, creativity and production.
You’ll ideally have:
*Proven Client Management / Account Management experience within a branding, design or creative agency.
*A strong understanding of how brands work across different channels and touchpoints.
*Experience managing creative or design projects for large-scale/global brands with multiple stakeholders.
*FMCG and/or corporate experience.
*Excellent project management and communication skills, with exceptional attention to detail.
*A proactive, collaborative and commercially minded approach.
This is an opportunity to join an ambitious, collaborative creative business, working with well-known brands and a talented team. The business is employee-owned, so everyone has a genuine stake in its success.
Please note: Professional experience within a branding, design or creative agency is essential for this role. Generalist Client/Account Management experience outside the creative sector is unlikely to be suitable.

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.