Full job descriptionOur client is seeking an organised and customer-focused Bookings Coordinator to join their growing team. As the first point of contact for new enquiries, you will play a key role in managing incoming enquiries, coordinating appointments, nurturing leads and delivering an exceptional customer experience throughout the customer journey.


Company Benefits:
*Competitive salary package.
*Supportive and collaborative working environment.
*Ongoing training and development opportunities.
*Opportunity to work within a growing and professional organisation.
*Long-term career progression opportunities.
Key Responsibilities:
*Acting as the first point of contact for new enquiries via telephone, email and online channels.
*Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services.
*Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately.
*Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions.
*Discussing services and associated costs in a professional and confident manner.
*Maintaining accurate records of enquiries, appointments and interactions using internal systems.
*Delivering outstanding customer service by responding to questions and resolving issues promptly.
*Producing regular reports and providing updates to the management team.
*Supporting administrative activities, record keeping and event coordination when required.
*Working closely with internal teams to ensure a seamless customer experience.
Experience and Skills Requirements
*Previous experience within a customer service, administration, coordination, bookings or client-facing role.
*Excellent communication skills, both written and verbal, with a professional telephone manner.
*Strong organisational skills with the ability to manage multiple priorities in a busy environment.
*Excellent attention to detail and record-keeping abilities.
*Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
*Ability to work independently whilst also contributing positively within a team environment.
*Proactive, positive and solution-focused approach.
*Strong interpersonal skills with the ability to build rapport and trust.
*Experience working in a professional service-led environment would be advantageous but is not essential.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.