Full job descriptionTransport & Customer Service Administrator Leicester (Meridian Business Park)
Competitive Salary (Dependent on Experience)
Full-Time | Monday to Friday, 9:00am - 5:30pm
Office Based
About the RoleWe are recruiting for a Transport & Customer Service Administrator to join a successful and well-established business based in Leicester.
This is a varied and busy role that combines transport coordination, customer service and administration responsibilities. The successful candidate will play a key role in ensuring deliveries are completed efficiently while providing excellent support to customers and colleagues.
Key Responsibilities*Monitor and oversee daily deliveries using various transport portals.
*Chase and resolve late, short or split deliveries.
*Liaise with customers regarding delivery updates and service issues.
*Process claims with carriers and hauliers for delivery discrepancies.
*Check and verify transport invoices for payment approval.
*Download, save and manage PODs (Proofs of Delivery).
*Arrange delivery bookings with customers.
*Send delivery notes and supporting documentation.
*Organise and maintain export paperwork and records.
*Answer incoming telephone calls and provide outstanding customer service.
*Welcome visitors to the business.
*Assist with invoice checking and general office administration.
*Liaise with the warehouse regarding customer orders and despatches.
*Provide administrative support across the business as required.
RequirementsTo be successful in this role you will have:
*Previous administration and customer service experience.
*Excellent attention to detail.
*Strong organisational and time management skills.
*A professional and confident telephone manner.
*The ability to work effectively as part of a team.
*A positive, proactive and reliable approach to work.
*Good IT skills, including Microsoft Office.
What’s on Offer?*Stable, full-time office-based position.
*Friendly and supportive working environment.
*Varied and engaging role with responsibility from day one.
*Opportunity to join a long-established and successful business.
*Full handover and training from the current post holder.
If you’re an organised administrator with strong customer service skills and enjoy working in a fast-paced environment, we’d love to hear from you.
Apply today for immediate consideration.