Full job descriptionLocation: South East London
Working Hours: Monday - Friday, 8:30am - 4:30pm

About the Role
We are recruiting for an experienced Estate Manager with a strong Facilities Management background to oversee the day-to-day operations of a large residential development in South East London.

This is a hands-on management role requiring strong technical knowledge, excellent leadership skills and experience managing building maintenance, contractors, health & safety compliance and estate operations.

The successful candidate will be confident managing both hard and soft services, ensuring the development is maintained to a high standard while delivering excellent service to residents.

Key Responsibilities
Estate & Facilities Management:
*Oversee daily estate operations, ensuring all communal areas, facilities and building services are maintained to a high standard.


*Manage hard and soft FM services, including planned preventative maintenance (PPM), reactive repairs and contractor performance.


*Carry out regular inspections of M&E systems, plant rooms, communal areas and external spaces.


*Coordinate maintenance works, ensuring issues are identified and resolved efficiently.


*Manage suppliers, maintenance stock and operational resources.


Health, Safety & Compliance
*Take responsibility for site health & safety, statutory compliance and associated documentation.


*Manage RAMS, COSHH assessments, Permit to Work systems and contractor compliance.


*Ensure all works are completed safely, inspected and signed off.


*Support building safety inspections, audits and risk assessments.


*Maintain knowledge of relevant legislation, including the Building Safety Act and residential property regulations.


Contractor & Project Management
*Oversee contractors delivering maintenance, repairs and improvement works.


*Support and manage M&E projects, refurbishments and planned maintenance programmes.


*Monitor project progress, budgets and deadlines, ensuring works are delivered to the required standards.


Team & Resident Management
*Lead and supervise on-site teams, ensuring high performance and service standards.


*Manage staff rotas, training, performance and daily responsibilities.


*Handle escalated resident queries and complaints professionally.


*Work closely with senior management to maintain smooth estate operations.


Budgets & Reporting
*Monitor maintenance expenditure and assist with budget management.


*Identify opportunities to improve operational efficiency and control costs.


*Prepare management reports, compliance records and operational updates.


Experience & Qualifications
*Proven Facilities Management experience is essential, ideally within a large residential estate or complex development.


*Strong technical knowledge of M&E systems, building maintenance and statutory compliance.


*Experience managing hard and soft FM services, contractors and on-site teams.


*Good understanding of health & safety legislation, RAMS, COSHH and Permit to Work procedures.


*Experience overseeing maintenance projects, budgets and operational reporting.


*Knowledge of the Building Safety Act, Landlord & Tenant legislation and relevant industry guidelines.


*IOSH or NEBOSH qualification is essential.


*Strong communication, organisational and IT skills.


*Previous experience within residential property management would be advantageous.


About You
We are looking for a proactive, hands-on Estate Manager who is confident managing the technical and operational aspects of a residential development.

You will be organised, approachable and comfortable leading teams, managing contractors and resolving day-to-day challenges. A strong focus on building safety, compliance and customer service is essential.