Application Support Analyst
other jobs IT Talent Solutions Ltd
Added before 5 Days
- England,South East,Surrey,Guildford
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
Full job descriptionApplication Support / 1st / 2nd Line Support Analyst
Office-Based
Full Time, Permanent
Are you a customer-focused IT Support professional with experience across 1st and 2nd Line Support and a passion for troubleshooting business applications?
We’re seeking a proactive and enthusiastic 1st / 2nd Line Support Analyst to join a growing IT team, providing both technical and application support to users across the business. This is an excellent opportunity for someone who enjoys problem-solving, working with customers, and developing their technical skills within a supportive environment.
You’ll act as a key point of contact for users, diagnosing and resolving IT and application-related issues while ensuring a high level of customer service. Working closely with internal teams and third-party suppliers, you’ll support a range of business-critical systems and applications.
Key Responsibilities
*Provide 1st and 2nd line support for users via phone, email and ticketing systems.
*Diagnose and resolve hardware, software and application-related issues.
*Support business applications, investigating errors, performance issues and user queries.
*Log, prioritise and manage incidents and service requests through to resolution.
*Perform user administration, access management and system configuration tasks.
*Assist with software deployments, upgrades and system testing.
*Deliver an excellent customer experience and ensure service level agreements are met.
Skills:
*Previous experience within a 1st or 2nd Line Support role.
*Experience supporting business applications, ERP, CRM, finance or industry-specific systems.
*Strong troubleshooting and problem-solving skills.
*Knowledge of Windows environments, Microsoft 365 and Active Directory.
*Familiarity with ticket management systems and ITIL-based processes.
*Excellent communication and customer service skills.
*A proactive approach and willingness to learn new technologies.
Desirable Skills
*SQL experience or the ability to investigate database-related issues.
*Experience working with application vendors and third-party support teams.
*Exposure to Azure, Intune or cloud-based platforms.
*Knowledge of reporting tools or business intelligence systems.
Office-Based
Full Time, Permanent
Are you a customer-focused IT Support professional with experience across 1st and 2nd Line Support and a passion for troubleshooting business applications?
We’re seeking a proactive and enthusiastic 1st / 2nd Line Support Analyst to join a growing IT team, providing both technical and application support to users across the business. This is an excellent opportunity for someone who enjoys problem-solving, working with customers, and developing their technical skills within a supportive environment.
You’ll act as a key point of contact for users, diagnosing and resolving IT and application-related issues while ensuring a high level of customer service. Working closely with internal teams and third-party suppliers, you’ll support a range of business-critical systems and applications.
Key Responsibilities
*Provide 1st and 2nd line support for users via phone, email and ticketing systems.
*Diagnose and resolve hardware, software and application-related issues.
*Support business applications, investigating errors, performance issues and user queries.
*Log, prioritise and manage incidents and service requests through to resolution.
*Perform user administration, access management and system configuration tasks.
*Assist with software deployments, upgrades and system testing.
*Deliver an excellent customer experience and ensure service level agreements are met.
Skills:
*Previous experience within a 1st or 2nd Line Support role.
*Experience supporting business applications, ERP, CRM, finance or industry-specific systems.
*Strong troubleshooting and problem-solving skills.
*Knowledge of Windows environments, Microsoft 365 and Active Directory.
*Familiarity with ticket management systems and ITIL-based processes.
*Excellent communication and customer service skills.
*A proactive approach and willingness to learn new technologies.
Desirable Skills
*SQL experience or the ability to investigate database-related issues.
*Experience working with application vendors and third-party support teams.
*Exposure to Azure, Intune or cloud-based platforms.
*Knowledge of reporting tools or business intelligence systems.
Job number 4204458
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