Full job descriptionSterling Williams are supporting an International bank in their search for a Relationship Support Officer, to be based in London, with a focus on Real Estate financing. This is a 12 month Fixed Term Contract.


Relationship Support Officer - Property
Westminster, London
12 month FTC Full-time - Office based 5 days per week
Salary circa £35,000 pa plus benefits


The Relationship Support Officer (RSO) is primarily responsible for assisting the Branch or Relationship Manager in effective client portfolio management; strong communication skills and the confidence to manage frequent client contact is a key requirement.


You will become familiar with a specific client portfolio, develop an understanding of client requirements, plus knowledge of the Bank’s range of products (Corporate/Commercial/SME Banking) The RSO will provide support to the Branch/RM in the following core processes, Credit proposal processing, relationship facilitation, analysis/documentation and customer service and will liaise with Branch Operations Staff in execution of these duties.


Credit Proposal Processing:


*Prepare Various types of proposals for credit facilities, Ensure Cps go through a full balance sheet, income statement and cash flow analysis, Scrutiny of all documents, accounts payment history etc.


Relationship Facilitation & Service:


*Follow a structured process as assigned by Relationship Manager to service existing customer. May visit the customer with/without RM and write the call report, Resolve client query without further escalation. Must respond promptly to emails and telephone calls.


Analysis/Documentation Support


*Maintain the validity of accounts, monitoring receipt of payments from customer and documentation of their facilities.
*Monitor all accounts in term of credit movement, business volumes and control including pending/overdue documents and payments.
*Follow up for upcoming TR due dates and PAD Retirements. Provide regular updates on performance of accounts allocated.




Skills and Competencies


*Circa 2 years of experience working in a banking environment
*Credit writing skills / financial analysis would beneficial, as would an understanding of lending in Real Estate, BTL etc.
*Working level general understanding of Legal documentation, property insurance documents and valuation reports
*Computer literate with working knowledge of word processing and database software as well as competent in internet usage
*Strong verbal and written communication skills
*Preferably bilingual (English and Punjabi / Urdu) would be beneficial
*Willing team player