Full job descriptionOperations Manager – Distribution Centre (6 Month FTC)
Birmingham | £50,000 – £55,000 + Benefits


A well-established national omnichannel retailer is looking for an experienced Operations Manager to lead its Birmingham distribution centre on a 6 month fixed term contract. This is a high-profile role with full accountability for a busy, secure site serving stores nationwide, e-commerce customers and a sizeable returns operation.


The role
Reporting to the Head of Customer Fulfilment, you will own end-to-end warehouse operations: inbound, inventory management, outbound fulfilment and reverse logistics. The site handles a multi-million unit annual throughput, and you will lead a team of around 90 colleagues through five direct reports, with a multi-million pound operating budget.


Key responsibilities
*Lead the day-to-day operation, delivering agreed service levels across retail replenishment, e-commerce fulfilment and returns
*Plan resource and capacity to meet demand, seasonal peaks and business growth
*Deliver the operating budget and drive cost reduction and productivity improvement programmes
*Maintain inventory accuracy, stock integrity and security throughout the operation
*Coach and develop the operational leadership team, building an engaged, accountable, high-performing culture
*Manage absence, performance, talent and succession planning fairly and consistently
*Champion a safety-first culture, leading audits, incident investigations and root-cause analysis
*Use operational data to challenge the status quo and improve KPIs
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About you
*Significant leadership experience in a large-scale retail distribution, fulfilment or warehouse operation
*Proven ability to lead large teams through multiple layers of management
*Strong grasp of warehouse operations, inventory management and fulfilment processes
*A track record of delivering service, productivity and cost improvements
*Analytical and commercially aware, with experience managing operational budgets
*Excellent communication, stakeholder management and influencing skills
*Comprehensive understanding of Health & Safety legislation and operational compliance
*

Experience in omnichannel retail, FMCG or e-commerce, automated warehouse environments or WMS implementation would be an advantage, as would Lean Six Sigma, IOSH/NEBOSH or ILM Level 5 qualifications.


What’s on offer
*£50,000 – £55,000 + benefits
*6 month fixed term contract
*Based in Birmingham
If you are an experienced distribution centre leader available for a 6 month contract, apply now with your CV.