Full job descriptionThe Company:
A growing Financial Services business, responsible for processing pensions and annuties accross a vast customer base.
The Role:
Reporting to the Head of Customer Services, this position focusses on providing payroll as a service to the customer base. There will be a mixture of customer interaction in addition to processing the monthly payroll.
Duties will include:
*Processing and rectifying Regular monthly and adhoc pensions payrolls.
*Support the preparation and issuing of individual policy documents and other mailings.
*Support with the delivery of high quality customer service in writing and by telephone in a back office environment.
*Dealing with escalations or complex customer queries.
*Undertake effective daily planning for the team.
*Carrying out regular tasks for example customer tracing, mailbox monitoring.
*Drive delivery of Lean and Simplification objectives (continuous improvement).
About You:
*Good organisational and planning skills to meet strict payroll deadlines
*Flexible and positive attitude
*Excellent problem solving ability
*Good Excel and Word skills
*Excellent communication and customer service skills
*Understanding of PAYE and pension payroll legislation
*Performing payroll reconciliations and checking reports