Full job descriptionWe have an opportunity within the Home to School Transport Team for an enthusiastic and customer-focused individual who enjoys helping families, schools and transport providers to ensure children and young people can access education safely and efficiently.
What do you need? Transport Allowances Officer *Excellent telephone and customer service skills.
*Good communication skills, both verbal and written.
*Computer literate with experience using Microsoft Office packages.
*Ability to work on your own initiative and manage a busy workload.
*Good organisational skills and attention to detail.
*Ability to deal with sensitive information professionally and confidentially.
*A positive and flexible attitude.
*Basic DBS clearance.
Working Hours Transport Allowances Officer *37 hours per week.
*Monday to Friday.
*There will be three shifts on a rota basis – 7am –3pm, 8am-4pm and 9am –5pm.
What will you be doing? Transport Allowances Officer *Acting as the first point of contact for telephone and email enquiries relating to Home to School Transport.
*Responding to enquiries from parents, carers, schools, transport operators and internal colleagues.
*Recording and updating information accurately on relevant systems including MRI education and databases.
*Monitoring shared mailboxes and ensuring enquiries are responded to in a timely manner.
*Providing information and assisting parent’s complete application forms
*Assisting with the organisation and distribution of transport-related communications and correspondence.
*Liaising with transport providers, schools and other stakeholders to support service delivery.
*Maintaining accurate records and ensuring documentation is stored appropriately.
*Supporting the wider Home to School Transport Team with administrative duties as required.
*Undertaking other grade-appropriate duties when requested.