Full job descriptionIn 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.
About the role:
The IT Technician Apprentice plays an essential role in the caring, successful delivery of our education-centric technology services. Your primary focus is to attend and enable school communities to feel comfortable and confident using education technology for teaching and learning by providing the technical know-how to deliver the best possible digital environments. You will be providing broad 1st line technical problem solving/network management as well as building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI’s and Service Level Agreements (SLA).
Responsibilities:
*Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer

*Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications

*Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes

*Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations

*Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met

*Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way

*Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience

*Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times

Desirable skills:
*Driver and own car essential - mileage covered

*Flexible

*Basic IT skills

*Willingness to learn

*Team player

*Communication skills

*Attention to detail

*Initiative and drive

The entry requirements for this programme are as follows:
*3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

*GCSE Maths and English (or equivalents) at grades 3+ (D or above)

*Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours:37.5 hours per week, 8am - 4pm or 8:30am - 4:30pm
Benefits:
*Health & wellness:We take health and wellness seriously. Our benefits package includes medical and dental and vision optical coverage cover for employees, and their partners and dependents (based on age).

*Flexibility:Concero is a safe, secure, and supportive place to work centred around a flexible working culture. We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!