Account Manager
  • England,South West,Gloucestershire,Cheltenham
  • Full Time, Permanent
  • £28,000 - £32,000 per annum
Job Description:
Full job descriptionWHAT’S IN IT FOR YOU?*Join a supportive and collaborative team where your contribution is valued
*Excellent opportunity for professional development and career progression
*Competitive salary package
*Performance-based bonus of £2,000–£3,000 after 6 months
*Pension and life insurance
*Employee wellbeing support, including counselling services
*22 days’ holiday plus bank holidays, increasing to 25 days with service
*On-site parking
*Smart-casual dress code
*Regular company social events
MUST HAVE’S*Previous experience in account management or customer relationship management
*Strong communication and organisational skills
*Ability to analyse reports and confidently interpret data
*Proficient in Microsoft Office and CRM systems
*Professional, proactive and solutions-focused approach
NICE TO HAVE’S*Previous experience within debt collection, credit control or financial services
SO, WHAT WILL YOU BE DOING?As an Account Manager, you will take ownership of a portfolio of client accounts, building strong and lasting relationships while ensuring clients receive a consistently high level of service.
You will be responsible for:
*Managing and developing a portfolio of client accounts
*Building and maintaining strong, long-term client relationships
*Acting as a key point of contact and trusted partner for your clients
*Providing regular performance updates, reports and account reviews
*Working closely with internal collections teams to ensure client expectations are consistently met
*Investigating and resolving client queries efficiently and professionally
*Monitoring account performance and identifying opportunities for improvement
*Using data and reporting to understand performance and support client conversations
*Supporting client retention and contributing to business development opportunities
HELPFUL EXTRAS*£2,000–£3,000 performance-based bonus after 6 months
*22 days’ holiday plus bank holidays, increasing to 25 days with service
*On-site parking
*Smart-casual working environment
*Pension and life insurance
*Employee wellbeing and counselling support
*Company social events
*Opportunities to develop and progress within the business
Job number 4208434
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