Full job descriptionMosaic Recruitment are seeking an experienced Sales Administrator, who enjoys working within a busy environment, processing a high volume of orders and taking on a wide variety of administrative duties. The successful candidate will thrive under pressure, be confident juggling ever changing priorities and strive to achieve continual improvements.

About the role: The Sales Administrator provides administrative support to the external field sales team, ensuring the smooth processing of multiple sales orders, customer enquiries, and sales-related documentation. The role is responsible for maintaining accurate records, coordinating communications with customers, and assisting in achieving sales objectives through efficient administrative processes.

Your responsibilities: Sales Support & Business Development
*Process customer orders accurately and in a timely manner
*Provide day-to-day administrative support for the external sales team with customer enquiries, order management and administrative support
*Where applicable, provide pricing information to customers at order placement
*Recommend new and existing product lines to support customer growth initiatives
*Analyse lost and lapsed product lines to actively encourage customers to order these and advise external sales team accordingly
*Conduct outbound calls to existing and prospective customers daily
*Follow up on marketing campaigns and sales enquiries
*Look after you and your colleagues to help ensure we stay safe and healthy in the working environment
Customer Service
*Provide excellent customer service throughout the sales process
*Act as the primary point of contact for customer enquiries via phone, email, and online channels.
*Taking ownership of customer queries and driving issues through to resolution
*Providing delivery updates, ETAs and resolving logistics issues where required
*Work closely with finance teams to support invoicing, credit notes, and payment queries Data Management
*Maintain sales databases with accurate customer and sales information.
*Monitor and update pricing, product, and customer information
Essential Skills and Experience
*Previous experience in an administrative or sales support role
*Excellent organisational and time-management skills
*Strong attention to detail and accuracy
*Proficient in Microsoft Office applications, particularly Excel and Word
*Ability to work effectively under pressure and manage multiple priorities Desirable
*Experience working within a B2B sales environment.
*Experience of Food Ingredients business
*Knowledge of ERP systems such as SAP
*Understanding sales processes and customer service principles.
*Experience using CRM systems.
*Experience of developing and managing customer relationships Hours: Full-time, Monday to Thursday 08.00- 17.00 and Friday 08.00 - 16.30