Full job descriptionCustomer Service Advisor - 12 Month Contract
35-Hour Week | Hybrid Working - 3 Days Office / 2 Days Home | 28 Days Holiday + Bank Holidays + Private Healthcare + Non Contributory Pension

Mosaic Recruitment is recruiting for an experienced Customer Services Advisor to join a well-established organisation offering an excellent benefits package and genuine work-life balance.
This is a varied customer-focused role where you will be the first point of contact for members, customers, centres and learners, providing a professional and responsive service across telephone, email, webchat and social media.

The Role
Working as part of the Customer Services team, you will provide high-quality customer support and administration while helping to ensure an excellent customer experience.

Key responsibilities will include:
*Acting as the first point of contact for customer, member, centre and learner enquiries.
*Resolving enquiries efficiently and professionally, escalating more complex issues when required.
*Supporting customers with products, services, registrations, certifications and membership enquiries.
*Providing administrative support for membership, centre and learner processes.
*Promoting membership benefits and supporting retention and renewal activities.
*Maintaining accurate customer records and updating internal systems.
*Building positive relationships with customers, members and key stakeholders.
*Supporting reporting, communications, invoicing and payment administration.
*Working towards customer service KPIs and service standards.
*Identifying opportunities to improve processes and the overall customer journey.
*Working collaboratively with colleagues across the organisation to deliver an excellent service.
About You
We are looking for an enthusiastic and professional individual with a strong customer service background and excellent communication skills.

You will ideally have:
*Previous experience within a customer service or customer support environment.
*Excellent verbal and written communication skills.
*Experience handling enquiries across multiple channels.
*Strong administration and organisational skills.
*Excellent attention to detail and data accuracy.
*Experience working to targets, KPIs or service levels.
*Strong problem-solving skills and a customer-focused approach.
*Experience using CRM databases and Microsoft Office.
*The ability to manage competing priorities within a busy environment.
*The ability to build effective relationships with customers and colleagues.

Excellent Benefits
This position offers an attractive benefits package, including:
*35-hour working week - 7 hours per day
*Hybrid working - 3 days in the office and 2 days working from home
*28 days annual holiday PLUS bank holidays
*Working Hours - 9.00 am - 5.00 pm
*Excellent work-life balance
*Supportive and professional team environment
This is an excellent opportunity for an experienced Customer Services Advisor looking for a role combining customer contact, administration and relationship building with a particularly attractive working pattern and benefits package.

Apply today through Mosaic Recruitment for further informatio