Full job descriptionDirector of Tenant Services
Norfolk | Hybrid | £100,000 per annum

Are you an experienced housing leader looking for a senior role where you can shape strategy, lead transformation and make a genuine difference to tenants and communities?

We are partnering with a well-established social housing organisation in Norfolk to appoint a Director of Tenant Services. This is a pivotal leadership position, offering the opportunity to influence the future
direction of tenant services across the organisation while working as part of the Senior Leadership Team.

The Role
*Setting and delivering an ambitious strategic direction for Tenant Services.
*Leading and developing a high-performing leadership team across multiple service areas.
*Driving service improvement, transformation and organisational change.
*Ensuring strong performance, value for money, governance and regulatory compliance.
*Providing assurance, insight and constructive challenge to the Executive Team and Board.
*Maintaining a strong understanding of tenant experience and frontline service delivery.
*Overseeing key areas of housing management including safeguarding, ASB, domestic abuse, tenancy fraud and tenancy sustainment.
*Leading organisational learning from complaints, customer feedback, service failures and Ombudsman determinations.

About You
*Significant senior leadership experience within housing, landlord services or a comparable regulated environment.
*A strong understanding of social housing regulation, Consumer Standards, safeguarding and Ombudsman expectations.
*A proven track record of leading large-scale service, cultural or organisational transformation.
*Experience working at Executive, Board and Committee level.
*Strong commercial and financial understanding, including responsibility for significant budgets and resources.

What’s on Offer?
*£100,000 salary
*Norfolk, Hybrid working
*A highly influential Director-level position
*Membership of the Senior Leadership Team