Full job descriptionCustomer Service Agent

Salary: £12.71

Location: Bishop’s Stortford

Term: Temporary

An exciting opportunity has arisen for a Customer Service Agent to join a busy and customer-focused team in Bishop’s Stortford on a 3-month fixed term contract.

This role would be ideal for someone looking for a short-term opportunity, including those on a gap year, between studies or looking to gain valuable customer service experience within a professional and supportive environment.

Previous customer service experience would be beneficial, and this could be a great opportunity to develop your communication, administration and customer service skills.

Hours & Working Pattern:
*5 days per week
*Monday to Saturday working pattern
*Saturday working on a rota basis, with a weekday off in lieu
*3 month fixed term contract
Key Responsibilities for the Customer Service Agent role:
*Handle incoming customer enquiries by telephone, email and online platforms.
*Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally.
*Listen carefully to customers, understand their needs and provide appropriate support and guidance.
*Handle complaints and challenging situations calmly and professionally.
*Aim to resolve customer queries at the first point of contact wherever possible.
*Maintain accurate and up-to-date customer records.
*Follow company policies, procedures and customer service standards.
*Work closely with colleagues to ensure all daily customer service tasks are completed efficiently.
Ideal Candidate for the Customer Service Agent role:
*Previous experience in customer service, retail, hospitality, administration or a similar role.
*An excellent telephone manner and professional communication skills.
*Patient, calm and courteous with a genuine desire to help customers.
*Strong listening skills and the ability to understand customer needs.
*Confident using computers, online tools and digital platforms.
*Good working knowledge of Microsoft Office, including Word and Excel.
*Organised, reliable and keen to learn.
*A positive team player who can also work independently when required.
Package for the Customer Service Agent role:
*Salary £12.71
*Temp
*Great opportunity to gain valuable customer service experience
*Supportive and professional working environment
If you are looking for a short-term customer service opportunity, whether you’re on a gap year, between studies or simply looking to gain valuable experience, apply online today!