Full job descriptionCVC is a leading global private markets manager focused on private equity, secondaries, credit and infrastructure with a global network of 30 local offices and €212 billion of assets under management.
About the role:
You will become an integral part of our Global Service Desk, supporting our UK offices with hardware-related requests, equipment builds, walk-up support, laptop deployments, hardware disposals and other first-line IT tasks. Alongside gaining practical workplace experience, you will complete an 18-month structured Cloud Support Specialist apprenticeship, developing the technical and professional skills needed to become well-rounded IT Support Engineers. As you progress, we will consider granting you the required permissions to complete more in-depth technical work, but this would be based on skill, experience, knowledge, and operational requirements.
Required skills:
*A genuine passion for technology and a desire to build a long-term career in IT.

*Good general IT literacy and confidence using Windows, Microsoft 365 and everyday technology.

*Strong attention to detail and the ability to follow documented processes accurately.

*Excellent communication skills, both written and verbal.

*A customer-focused mindset with a willingness to provide exceptional service.

*Professional, approachable and confident interacting with colleagues at all levels of the business.

*A positive attitude with a willingness to learn, ask questions and accept feedback.

*Strong organisational and time management skills, with the ability to manage multiple tasks in a fast-paced environment.

*Ability to work both independently and as part of a collaborative team.

*Demonstrates accountability, reliability and a strong work ethic.

*Comfortable performing practical hands-on tasks such as laptop builds, hardware deployments, equipment collections and hardware disposals.

*Able to follow security, health & safety and data handling procedures when working with IT equipment.

*Willingness to travel between local office sites when required.

We’re looking for individuals who are:
*Curious and naturally inquisitive.

*Enthusiastic about learning new technologies.

*Calm under pressure.

*Resilient and adaptable.

*Friendly and approachable.

*Proactive and willing to take initiative.

*Comfortable working in a busy, constantly changing environment.

*Proud of delivering high-quality work.

Additionally, the following experience would be beneficial:
*Previous experience in a customer service, retail, hospitality or support role.

*Personal interest in technology through hobbies, home labs, gaming, building PCs or self-study.

*Exposure to basic IT concepts such as networking, Windows troubleshooting or Microsoft 365.

*Any IT-related qualifications (GCSE/A-Level Computer Science, CompTIA ITF+, Google IT Support, etc.).

*Awareness of cloud technologies such as Microsoft Azure or AWS.

The entry requirements for this programme are as follows:
*3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

*GCSE Maths and English (or equivalents) at grades 3+ (D or above)

*Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 9am - 5pm
Benefits:
*Pension

*Global private medical insurance

*Leisure travel insurance

*Health screening

*Mental health support through a confidential support service

*Employee assistance programme

*Cycle to Work scheme

*Give as you earn

*Season ticket loan

*Discretionary bonus

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!