Customer Service Administrator
other jobs Kenneth Brian Associates Limited
Added before 10 Days
- England,South East,Surrey
- Full Time, Permanent
- £26,000 - £28,000 per annum
Job Description:
Full job descriptionKenneth Brian Associates are currently recruiting for a Customer Services & Operations Executive to join an established business based in Chessington.
This is a varied position suited to someone who enjoys being the person who keeps things organised, stays one step ahead and makes sure customers receive a consistently high level of service. You’ll be dealing with a variety of enquiries, coordinating with different teams and helping to ensure the smooth running of day-to-day operations.
Key Responsibilities*Act as a first point of contact for customer enquiries, providing helpful and professional support by telephone and email.
*Coordinate bookings, schedules, appointments and access requirements, ensuring information is accurate and up to date.
*Monitor ongoing issues and liaise with relevant teams, suppliers and third parties to ensure matters are dealt with promptly.
*Produce regular reports and maintain accurate records, using internal systems to keep operational information organised.
*Assist with the coordination of day-to-day activities, prioritising urgent requests and anticipating potential problems before they impact customers.
About You*Previous experience in customer service, administration, coordination or a similar role where you have had to manage multiple priorities.
*Strong communication skills with the confidence to deal professionally with customers, colleagues and external contacts.
*Good IT skills, including Microsoft Office, with the ability to learn and navigate new computer systems.
*Must live within a reasonable commuting distance of Chessington and be able to work from the office Monday–Friday.
*Able to have a bit of office banter as its quite a lively and friendly team!
We’re looking for someone who is proactive, dependable and naturally organised, with the ability to remain composed when things get busy. You’ll need a positive attitude, a practical approach to problem-solving and the personality to build good relationships with the people around you.
Salary: £26,000+ depending on experience
This is a varied position suited to someone who enjoys being the person who keeps things organised, stays one step ahead and makes sure customers receive a consistently high level of service. You’ll be dealing with a variety of enquiries, coordinating with different teams and helping to ensure the smooth running of day-to-day operations.
Key Responsibilities*Act as a first point of contact for customer enquiries, providing helpful and professional support by telephone and email.
*Coordinate bookings, schedules, appointments and access requirements, ensuring information is accurate and up to date.
*Monitor ongoing issues and liaise with relevant teams, suppliers and third parties to ensure matters are dealt with promptly.
*Produce regular reports and maintain accurate records, using internal systems to keep operational information organised.
*Assist with the coordination of day-to-day activities, prioritising urgent requests and anticipating potential problems before they impact customers.
About You*Previous experience in customer service, administration, coordination or a similar role where you have had to manage multiple priorities.
*Strong communication skills with the confidence to deal professionally with customers, colleagues and external contacts.
*Good IT skills, including Microsoft Office, with the ability to learn and navigate new computer systems.
*Must live within a reasonable commuting distance of Chessington and be able to work from the office Monday–Friday.
*Able to have a bit of office banter as its quite a lively and friendly team!
We’re looking for someone who is proactive, dependable and naturally organised, with the ability to remain composed when things get busy. You’ll need a positive attitude, a practical approach to problem-solving and the personality to build good relationships with the people around you.
Salary: £26,000+ depending on experience
Job number 4212700
The jobs on site are for both men and women