Senior Property Manager (Hampstead)
  • England,London,City of London
  • Full Time, Permanent
  • £35,000 - £40,000 per annum
Job Description:
Full job descriptionProperty Manager – HampsteadHours: Monday–Thursday,
9am–6pm; Friday, 9am–5.30pm
Portfolio: Approximately 150 properties
An opportunity for an experienced Property Manager to oversee a residential portfolio in Hampstead, providing excellent service to landlords and tenants.
You will take ownership of the day-to-day management of your portfolio, coordinating maintenance, overseeing inspections and resolving tenancy matters. This role suits someone with strong organisational skills, sound property management knowledge and a proactive approach to customer service.
Key responsibilities*Manage a portfolio of approximately 150 properties, acting as the main contact for landlords and tenants.
*Work closely with lettings teams to ensure properties are ready for new tenancies.
*Coordinate routine and emergency maintenance, liaising with contractors, landlords, block managers and developers.
*Agree appropriate maintenance floats with landlords, authorise contractor invoices in line with procedures and request additional funds when required.
*Carry out property inspections, prepare reports and follow up on recommended works.
*Review checkout reports, assess proposed deposit deductions and negotiate agreements between landlords and tenants.
*Prepare or respond to tenancy deposit disputes where necessary.
*Monitor compliance with property licence conditions and follow ARLA Propertymark guidelines.
*Manage insurance claims, including arranging estimates and liaising with block managers and loss adjusters.
*Handle complaints promptly and professionally.
*Maintain clear communication with lettings, accounts and other relevant teams.
About you*At least two years’ experience in a similar property management role.
*Ideally ARLA Propertymark Level 3 qualified.
*A practical understanding of heating, hot water, plumbing and electrical systems.
*Excellent written and verbal communication skills.
*Strong organisation, attention to detail and time management.
*Confident resolving problems and managing competing priorities.
*Proficient in Microsoft Word, Excel and Outlook.
*A collaborative approach and a commitment to delivering excellent customer service.
Job number 4215686
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