Full job descriptionTravel Claims Handler
Cardiff - Hybrid Working
Salary: From £24,500 (DOE)
Yolk Recruitment are working with a growing insurance services business in the heart of Cardiff that supports both UK and international insurance providers. The team delivers a wide range of services including claims handling, customer service, underwriting, and pricing - all with a strong focus on data, innovation and continuous improvement.
Right now, they’re looking for a Travel Claims Handler to join the team. It’s a hybrid role with 2-3 days in the Cardiff office and the rest working from home. You’ll be responsible for managing travel insurance claims from start to finish, providing a high standard of service to customers travelling both within the UK and abroad.
If you’re experienced in handling claims or a recent graduate who enjoys working in a fast-paced, customer-focused environment, this could be a great fit.
What you’ll be doing:
*Assessing indemnity, liability and quantum on travel claims
*Identification and referral of fraud indicators and recovery opportunities
*Support the Claims Team Leader with day to day departmental activity
*Pro-active case load management
*Negotiating settlement of claims
*Providing exceptional service to our customers
*Actively seek and provide input that may lead to improved operational processes within the claims area
*Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company’s expectations
*Be conversant with the business’ compliance procedures and risks to ensure compliance with all regulatory and legislative requirements
What we’re looking for:
*Recent graduate looking a new challenge
*Previous experience in travel insurance claims is ideal - but not essential.
*Confident communicator who can build rapport with customers and third parties.
*Comfortable using data to spot trends and make informed decisions.
*Self-motivated and able to work independently as well as part of a team.
*Organised and able to meet daily and weekly targets.
Benefits
*Salary from £24,500 - depending on experience
*Annual salary reviews
*33 days annual leave (25 days + 8 bank holidays) increasing to 34 days with length of service
*Option to buy or sell up to 5 days holiday per year
*A great central Cardiff working location with opportunities for hybrid working
*A constantly evolving approach to work. We understand the benefits of homeworking, and we also love working with our colleagues in the office.
*Nest Pension scheme
*Refer a friend scheme
*Discounted Gym Membership
*Cycle to Work scheme
*Dedicated Employee Assistance Programme
*Technology Discounts
*Optional Healthcare Cash Plan
*Optional Denplan Dental Insurance
*We supply equipment, so that our employees can work comfortably from home and in the office
*We encourage and support our staff in professional training and qualifications, allowing our employees to take control of their own careers
*Group social events (optional)