Full job description

Customer Service Representative -
6 Month Temporary Role
*35 hours per week
*Hybrid: 4 days office / 1 day WFH
*Monday-Thursday: 9:00am-5:00pm
*Friday: 9:00am-3:30pm
*Overtime available
*Start: ASAP
The Role
My client is looking for an experienced Customer Service Representative to support UK customer accounts. This is a varied role combining customer service, order processing and administration.
Key duties include:
*Managing customer enquiries by phone and email
*Processing customer orders and quotations
*Updating customer records and account information
*Monitoring orders and arranging delivery updates
*Tracking deliveries and liaising with couriers
*Resolving customer queries and complaints
*Managing a shared inbox, including filing and coding emails
*Liaising with Finance, Sales, Planning and Distribution teams
*Providing customers with updates on stock, pricing and payments
*Supporting daily operational meetings
*General customer service and administration duties
*Confident dealing with customers by phone and email
*Strong communication and organisational skills
*Good attention to detail
*Able to resolve queries and problems efficiently
*Good Microsoft Word and Excel skills
*SAP/order processing experience would be an advantage








If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk