Full job description

As Customer Service Administrator you will be joining a highly successful logistics business located in Banbury. Based onsite the role is full time and permanent. With a salary of up to circa £27800 (£1000 annual bonus) you’ll be working as part of a supportive and friendly team. The role is telephone and email-based handling enquiries, booking in deliveries, managing key accounts providing first class customer service.
Key Accountabilities for the Customer Service Administrator:
*Booking in deliveries, working with the transport team
*Answering queries for customers and key accounts, solving any issues
*Taking calls from customers and field based team
*Responding to emails
*Tracking all deliveries ensuring all paperwork and saved
*Processing all orders accurately
*Managing portfolio of accounts
*Other general administration
Key Skills Required for the Customer Service Administrator:
*Confident customer service skills
*Experience of working in a fast paced environment
*Methodical approach used to managing a busy workload
*Administration experience within an office environment
*Solid IT skills including MS Office
*Excellent communications skills
*Organised approach to work, able to work on multiple tasks at the same time
*High levels of accuracy and attention to detail
*Adaptable in a changing environment
What’s in it for you?
*Salary of up to circa £27800
*Annual bonus of up to £1000
*00 am to 5.00 pm Mon - Fri
*Large, modern open plan office
*Supportive team
*Full training
*Development and progression opportunities, the company is growing.