Full job descriptionWorld Class Defence Organisation is currently looking to recruit 2x Windows Engineer subcontractors on an initial 12 month contract.

Rate: £74.32 per hour
Location: Stevenage
Contract: 37 Hours per week
Overtime: Hours worked over 37 hours per week will be calculated at ’time and a quarter’
Duration: 12 Months (initially and then ongoing and long-term thereafter)
IR35 status: Inside IR35 (Umbrella)

Windows Engineer Job Description:

Digital Excellence function providing IT Services to the business.

Responsibilities:

*Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
*Responsible for maintaining a good working knowledge of the business IT environment.
*Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.
*Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
*Creation, maintenance & audit of inventory information and asset registers as required.
*Creation, maintenance & review of comprehensive, high-quality documentation as required.
*Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.
*Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.
*Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.
*Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.
*Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.
*Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.
*Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.
*Stay current with any developments in Windows technologies, products, practices and trends.
*Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.
*Monitor and optimise network/server performance, security, and backups.
*Ensure compliance with security guidance and best practice in line with adopted security postures.
*Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.
*Bring forward key issues, changes & topics to service meetings for discussion.
*Participate in Cross-functional Team Collaboration as required.
*100% site-based role due to nature of network.

Skillset/experience required:

*Must hold DV clearance.
*Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace.
*Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management. Knowledge of networking principles, and excellent troubleshooting skills.