Full job descriptionIT Support Engineer
*Location: London
*Working pattern: Hybrid, three days in the office
*Salary: £30,000
*Contract: Permanent, full-time
Zachary Daniels Recruitment is partnering with a well-established consumer-facing business to recruit an IT Support Engineer for its growing internal technology team.
This is an excellent opportunity for an enthusiastic and customer-focused support professional who enjoys being hands-on, solving problems and taking ownership of user issues.
You will become a key point of contact for colleagues across a busy multi-site organisation, providing day-to-day technical support while gaining exposure to wider technology deployments and infrastructure projects.
What you’ll be doing:
*Acting as the first point of contact for IT queries and service requests
*Logging, prioritising and resolving incidents through the IT service management platform
*Troubleshooting laptops, desktops, printers, mobile devices and other business hardware
*Supporting users across Windows, macOS, Android and iOS
*Managing user accounts, password resets and access permissions
*Supporting Active Directory and Google Workspace environments
*Completing onboarding and offboarding activities for employees
*Carrying out basic network troubleshooting, including Wi-Fi, IP addressing and physical connectivity
*Supporting the setup and deployment of hardware across different business locations
*Escalating more complex issues with clear and accurate technical information
*Creating straightforward user guides and maintaining support documentation
*Identifying recurring issues and working with the wider IT team to improve service reliability
What we’re looking for:
*Previous experience in a service desk, desktop support or IT support position
*Good knowledge of Windows and macOS environments
*Experience with Active Directory and Google Workspace would be beneficial
*Confidence troubleshooting hardware, software, access and connectivity issues
*A basic understanding of networking, including Wi-Fi, IP addresses and physical connectivity
*Strong customer service and communication skills
*A practical, proactive attitude and willingness to take ownership
*The ability to explain technical issues clearly to non-technical users
*Experience supporting users across multiple locations would be advantageous
*A genuine desire to learn and progress within IT operations and infrastructure
The business is continuing to develop its internal technology capability, making this a strong opportunity for someone who wants to build on their support experience and gain broader technical exposure.
If you’re looking for a hands-on IT support role with excellent training, exposure and progression opportunities, apply today.
BH37630