Full job descriptionBrand new position for an M&E Account Manager to join our client on a trophy site in the London Bridge area. They’re after an experienced M&E FacAccount Manager to lead a team of engineers managing the landlord areas of a commercial office.
As an Account Manager, you will be charged with overseeing the account, maintain and hit KPIs and SLAs, oversee the profit and loss (P&L), works in progress (WIPs), scope out extra works / projects, manage client expectations and oversee a team of M&E Engineers.
M&E Account Manager Duties:
*Oversee both planned and reactive maintenance for all assets recorded within the client’s CAFM system, ensuring delivery aligns with the agreed maintenance strategy.
*Analyse PPM schedules and asset data to identify opportunities for improved efficiency, cost savings, and potential contract growth through additional services or enhanced offerings.
*Manage and ensure full compliance across all FM operations on the account.
*Coordinate statutory inspections, working collaboratively with both internal teams and the client to ensure all requirements are met.
*Ensure internal audits are conducted in accordance with company policies and standards.
*Provide effective subcontractor management across the full FM service delivery.
*Investigate service failures, implementing robust and sustainable corrective actions.
*Maintain consistent service delivery standards in line with contractual SLAs and KPIs.
*Hold full responsibility for the account’s profit and loss (P&L)
M&E Account Manager Requirements:
*Qualified in either electrical installations / engineering or a mechanical related subject (C&G/NVQ/EAL or equivalent)
*At least 3 years working as a manager within commercial building services
*Technical background
*Client facing
*Ability to lead a team
*Client management experience
M&E Account Manager Salary and Package:
*£85,000
*Monday - Friday, 8am - 5pm
*Company pension scheme
*25 days annual leave + Bank holidays
*Internal progression
*Additional training