Full job description

WE’RE HIRING: CUSTOMER SERVICE SUPERSTARS! Nationwide Customer Service Advisor Work from Home Opportunities Available
£14.56 per hour
12-Month Contract
Shifts Between 8am - 8pm, Monday to Sunday
Warning! This role may result in:
Happy customers
Developing amazing communication skills
Becoming a problem-solving expert
Mastering online banking support
Talking to 40+ members a day
A strong urge to say, "I’m happy to help!" even outside of work
What’s the job?Imagine being the friendly voice that helps Nationwide members when they need support.
One minute you could be helping someone access online banking
The next, you’ll be guiding them through products and services
No two calls are the same, and every conversation is an opportunity to make someone’s day a little easier.
Don’t worry if you’ve never worked in financial services before. Full training is provided before you answer your first call!
We’re looking for people who: Love helping others
Can chat confidently with anyone
Enjoy solving problems
Are comfortable using a computer or laptop
Thrive in a fast-paced environment
Have excellent attention to detail
Can build rapport quickly over the phone
The Shift Pattern Early: 8am - 4pm
Mid: 9am - 5pm / 10am - 6pm
Late: 11am - 7pm / 12pm - 8pm
5 days out of 7
6 weeks’ notice of your shifts
Late shift week = weekend off
What’s in it for you? £14.56 per hour Full training provided
Friendly and supportive team culture
Valuable customer service experience with one of the UK’s most recognised financial organisations


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.