Full job descriptionTransport Operations Controller
Salary: £36,000
The Opportunity
An established transport operator is looking for a Transport Operations Controller to support the day-to-day delivery of scheduled transport services.
This role is responsible for monitoring live operations, managing service disruptions, communicating with drivers and stakeholders, and ensuring services operate safely, efficiently and on time.
Key Responsibilities
*Monitor daily transport operations and service performance.
*Respond to delays, service disruptions, vehicle breakdowns and road closures.
*Communicate service updates to internal teams and external stakeholders.
*Support route planning and diversion management.
*Maintain route information and operational records.
*Investigate customer complaints and operational incidents.
*Support drivers with operational guidance and documentation.
*Conduct operational compliance and safety checks.
*Work closely with planning and engineering teams to ensure service continuity.
*Assist with operational reporting and record keeping.
About You
*Experience within transport, logistics, traffic management or operations control.
*Strong organisational and problem-solving skills.
*Able to remain calm and make decisions under pressure.
*Excellent communication skills.
*Comfortable using operational IT systems.
*Full driving licence required.