Full job descriptionVenn Group are working with an NHS organisation who are seeking an experienced Patient Services Officer on a three month contract.
Hybrid Working | £15.00 per Hour | 3-Month Contract | 37.5 Hours per Week
Key Responsibilities:
*Manage patient concerns, complaints, claims and MP enquiries from receipt through to resolution.
*Investigate complex complaints and provide advice throughout formal complaints processes.
*Liaise with patients, healthcare professionals, senior stakeholders and external organisations.
*Prepare reports, monitor trends and support service improvement initiatives.
*Support conciliation meetings and ensure cases are managed within statutory timescales.
Requirements:
*Previous experience handling complaints or patient experience cases within a healthcare setting.
*Strong communication and stakeholder management skills.
*Excellent attention to detail and report-writing ability.
*Ability to manage a varied caseload and work to deadlines.
*NHS experience is desirable.
This is an excellent opportunity for a patient-focused professional looking to make a positive impact within a supportive healthcare environment.
If you are interested, please get in touch with Iona Moir at Manchesters Venn Group.