Full job descriptionOur client is looking for people to join their Patient Service team. You’ll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS will be required for this role - applicants must either hold a current DBS or be willing to obtain one themselves.


Key responsibilities
*Handle inbound and outbound calls, delivering excellent customer service
*Manage patient enquiries
*Complete accurate data entry and keep patient records up to date
*Produce written follow-ups (e.g., letters) where patients can’t be reached by phone
*Work to deadlines and service targets, escalating issues appropriately
*Maintain confidentiality and handle sensitive information in line with data protection


Essential experience/skills
*Excellent customer service skills and professional telephone manner
*Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
*Strong data entry experience (accurate, with high attention to detail)
*Confident using IT systems (CRM/database/admin systems)
*Organised, reliable and able to manage a busy workload


Desirable
*Previous contact centre experience
*Experience in healthcare, patient services or clinical administration


What’s on offer
*£13.30ph, 37.5 hours per week,
*Monday till Friday 09:00-17:00 with every second Saturday worked and a day off in the week
*Harlow-based, on-site role
*Temp-to-perm opportunity (permanent role available following a successful temporary period)