Full job descriptionA well-established social housing organisation is looking to recruit an experienced Income Officer to join their Income Team on a temporary contract until the end of December.
This is a hybrid position working 37 hours per week, Monday to Friday.


Your new role
As an Income Officer, you will manage a patch of rent accounts, ensuring income is collected efficiently while providing support and guidance to tenants experiencing financial difficulties.
You will take ownership of a caseload, managing arrears in line with policies and procedures, carrying out home visits, negotiating repayment arrangements and progressing cases through legal action where required.
You will work closely with internal teams and external agencies, helping residents access benefits, maximise income and sustain their tenancies.

What you’ll need to succeed
To be successful in this role, you will have previous experience working within housing income management, rent arrears recovery or a similar debt collection environment.
You will have a good understanding of tenancy management, welfare benefits and Universal Credit, alongside experience of managing cases and maintaining accurate records.
Strong communication and negotiation skills are essential, as is the ability to work independently, manage a busy workload and meet performance targets. A full UK driving licence is required.

What you’ll get in return
*Weekly pay
*Monday to Friday, full-time hours
*Competitive rates

What you need to do now


If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk