Full job descriptionJob Title: Customer Strategy Lead


Location: Chertsey, UK (Hybrid)


Contract Type: Contract till Dec 2027


About the Role:


Customer Strategy Lead
Location: Chertsey, Surrey (Hybrid)
About the Role: We are partnering with a globally recognized leader in electronics to find a Customer Strategy Lead. In this role, you will lead the direct-to-consumer (D2C) European Customer Strategy across owned and paid channels to deliver premium, personalized experiences across a multi-touchpoint ecosystem. You will be accountable for driving customer growth, increasing customer lifetime value (CLV), and optimizing retention and engagement programs.
Key Responsibilities:
*Initiate and deliver a customer-centric European Customer Strategy and roadmap across owned and paid channels.

*Build business cases to drive investment in new innovations using MarTech capabilities.

*Develop audience strategies for flagship campaigns to drive incremental revenue opportunities.

*Act as the primary point of contact for global headquarters and European subsidiaries regarding customer initiatives.

*Manage a multi-vendor framework, including specialized delivery partners and partner agencies.

What We Need:


*10+ years of experience in Customer and Digital Marketing within data-driven organizations.

*Deep expertise in Integrated Campaign Management tools, specifically Adobe Marketing Cloud (Adobe Campaign, Adobe Experience Platform, Adobe Target, & Adobe Audience Manager).

*Proven track record of implementing European-wide, multi-touchpoint marketing plans across digital channels.

*Strong analytical skills to translate data and insights into actionable growth strategies.

*Experience leading virtual teams and driving significant business transformation in complex environments.

If interested, kindly share me your updated CV to dona. thomas@ randstad digital.com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.