Concierge
other jobs FPMR Ltd
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £30,000 - £34,000 per annum
Job Description:
Full job descriptionWe’re supporting a growing student living operator in the search for a customer-focused Day Concierge to join a premium 120-studio residential community in London.
This is a highly visible, resident-facing role where you’ll be responsible for delivering an exceptional customer experience, supporting day-to-day operations, and helping create a welcoming and vibrant community. Working closely with residents, guests, and onsite teams, you’ll play a key part in ensuring the building runs smoothly while providing a first-class level of service.
This is an opportunity to become the face of a thriving residential community, delivering exceptional service while playing a central role in the day-to-day success of the building. Joining a growing operator with ambitious plans, you’ll be part of a team committed to creating an outstanding resident experience.
Key Responsibilities:
*Act as the first point of contact for residents and visitors
*Manage resident enquiries and provide day-to-day support
*Conduct resident check-ins, check-outs, and property viewings
*Maintain accurate handovers, records, and operational reports
*Handle parcels, deliveries, and visitor access
*Support resident events and community engagement activities
*Liaise with housekeeping, maintenance, and contractors
*Ensure communal areas are presented to a high standard
*Resolve issues efficiently and deliver excellent customer service
Your Requirements:
*Experience in hospitality, hotels, PBSA, Build-to-Rent, property, or another customer-facing environment
*Passion for delivering outstanding customer service
*Confident and professional communicator
*Proactive, organised, and solutions-focused
*Comfortable working independently and taking ownership
*Good IT and administrative skills
*Russian or Ukrainian language skills are beneficial but not essential
What’s On Offer:
*4 on, 4 off shift pattern
*Comprehensive training and development
*Genuine opportunity to take ownership of the resident experience
*Supportive team environment
*Long-term progression opportunities as the business grows
*Opportunity to join a modern, hospitality-led student living platform
This is a highly visible, resident-facing role where you’ll be responsible for delivering an exceptional customer experience, supporting day-to-day operations, and helping create a welcoming and vibrant community. Working closely with residents, guests, and onsite teams, you’ll play a key part in ensuring the building runs smoothly while providing a first-class level of service.
This is an opportunity to become the face of a thriving residential community, delivering exceptional service while playing a central role in the day-to-day success of the building. Joining a growing operator with ambitious plans, you’ll be part of a team committed to creating an outstanding resident experience.
Key Responsibilities:
*Act as the first point of contact for residents and visitors
*Manage resident enquiries and provide day-to-day support
*Conduct resident check-ins, check-outs, and property viewings
*Maintain accurate handovers, records, and operational reports
*Handle parcels, deliveries, and visitor access
*Support resident events and community engagement activities
*Liaise with housekeeping, maintenance, and contractors
*Ensure communal areas are presented to a high standard
*Resolve issues efficiently and deliver excellent customer service
Your Requirements:
*Experience in hospitality, hotels, PBSA, Build-to-Rent, property, or another customer-facing environment
*Passion for delivering outstanding customer service
*Confident and professional communicator
*Proactive, organised, and solutions-focused
*Comfortable working independently and taking ownership
*Good IT and administrative skills
*Russian or Ukrainian language skills are beneficial but not essential
What’s On Offer:
*4 on, 4 off shift pattern
*Comprehensive training and development
*Genuine opportunity to take ownership of the resident experience
*Supportive team environment
*Long-term progression opportunities as the business grows
*Opportunity to join a modern, hospitality-led student living platform
Job number 4226075
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