Full job description*Job Title: Customer Service Representative
*Location: Bridgwater
*Hourly Rate: £12.87 per hour
*Working hours: Monday to Friday 9am-5pm (1 hour paid break)
*Job Type: Temporary (Opportunity to go permanent)
About the Role
HRGO Recruitment is currently recruiting for a Customer Service Representative to join our client, a leading retailer based in Bridgwater.
Our client supplies a wide range of tools, building materials, electrical products and plumbing essentials to customers across the UK and parts of Europe. We are looking for a friendly, motivated and customer-focused individual who can deliver excellent service and act as a positive first point of contact for the business.
If you enjoy helping people, solving problems and working in a fast-paced environment, this could be the perfect opportunity for you!
Key Responsibilities
*Deliver excellent customer service by responding promptly and professionally to customer enquiries.
*Answer incoming calls and assist customers with a wide range of queries.
*Assess customer needs, make appropriate decisions and escalate issues when necessary.
*Manage telephone conversations while accurately updating customer records and maintaining relevant information.
*Liaise with internal teams and external stakeholders to resolve queries efficiently.
*Handle customer complaints professionally, working towards positive resolutions.
*Maintain a high standard of communication and ensure customers receive a helpful and reliable service.
What We’re Looking For
*Excellent communication and interpersonal skills.
*Experience handling a high volume of inbound calls.
*A calm, professional and positive approach, particularly when working under pressure.
*Strong organisational skills and the ability to multitask effectively.
*A collaborative attitude and the ability to work well as part of a team.
*The ability to build and maintain positive working relationships.
*A customer-focused mindset with a proactive approach to resolving problems.
Interested? If you’re passionate about customer service and ready for your next opportunity, we’d love to hear from you! Apply today and a consultant will be in contact.