Full job description

Customer Service Administrator
*Liverpool
* £26,000 - £27,000
*Office Based | Monday to Friday
Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced environment where no two days are the same?
We’re recruiting for a Customer Service Administrator to join a friendly and supportive Liverpool-based team. This is a fantastic opportunity for someone with strong administration and customer service experience who enjoys building relationships, solving problems and ensuring customers receive a first-class experience.
This role combines customer service, order processing and administration, making it ideal for someone who thrives on organisation, attention to detail and teamwork.
The RoleAs a Customer Service Administrator, you’ll be responsible for managing customer orders, handling enquiries and supporting customers throughout the order journey.
Acting as a key point of contact, you’ll liaise with both customers and internal departments to ensure orders are processed accurately and efficiently whilst maintaining excellent service levels.
Key Responsibilities*Processing customer orders accurately and efficiently
*Responding to customer enquiries via email and telephone
*Conducting stock availability checks
*Providing customers with updates on orders and deliveries
*Maintaining accurate customer records using Sage and CRM systems
*Liaising with internal departments to ensure customer requirements are met
*Resolving customer queries in a professional and timely manner
*Supporting the wider team with general administrative duties
*Managing customer communications and ensuring a positive customer experience throughout
*Ensuring all documentation and records are kept up to date and accurate
About YouWe’re looking for someone who:
*Has previous customer service and administration experience
*Is confident communicating with customers via telephone and email
*Has excellent attention to detail and organisational skills
*Can manage multiple tasks and prioritise effectively
*Takes initiative and has a proactive approach to work
*Learns new processes and systems quickly
*Enjoys working within a collaborative team environment
*Has strong problem-solving skills and a customer-first mindset
Desirable Experience*Experience using Sage
*Experience using CRM systems
*Order processing or sales administration experience
*Experience within manufacturing, distribution, wholesale or logistics environments
What’s on Offer?*Salary of £26,000 - £27,000

*Monday to Friday working hours

*Office-based role in Liverpool

*Friendly and supportive working environment

*Flexi-working scheme with the opportunity to accrue up to 2 additional days’ holiday

*Long-term career opportunities within a growing business

*On-the-job training and support

*Opportunity to join a stable and well-established organisation

If you’re a proactive and organised individual who enjoys providing outstanding customer service and wants to join a welcoming team, we’d love to hear from you.
Apply today to be considered for this exciting opportunity.