Service Administrator
other jobs Hales Group
Added before 6 Days
- England,East of England,Hertfordshire,Stevenage
- Full Time, Permanent
- AUD$25,500 per annum
Job Description:
Full job descriptionService Administrator
Salary: £27,000 per year
Location: Stevenage
Hours: Monday - Friday, 9am to 5pm
Contract: Permanent
About the Role
A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike.
As the first point of contact for support, you’ll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience.
Key Responsibilities
In this role, you will support the day-to-day running of the operations department, including:
*Monitoring and responding to emails in the service inbox
*Answering incoming calls to the Service Desk
*Logging client requests across internal and external systems
*Scheduling engineer visits and coordinating their attendance
*Closing completed jobs on the internal job management system
*Booking couriers and tracking shipments
*Managing the return of faulty equipment to suppliers or manufacturers
*Sending Welcome Packs to newly onboarded clients
About You
The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.
You will be:
*Experienced in a similar service led or administrative role
*Highly organised with exceptional attention to detail
*Confident managing multiple tasks and prioritising effectively
*An excellent communicator, both written and verbal
*Friendly, approachable, and professional when dealing with clients
*Reliable, proactive, and comfortable working in a fast-paced office environment
What’s in It for You?
*Monday-Friday, 9am-5pm working pattern
*23 days holiday plus bank holidays, rising with length of service
*Supportive, friendly, and collaborative team culture
*Pension scheme
*Company Christmas bonus
*On-site parking
*Regular company events
*Full training provided with ongoing development opportunities
Salary: £27,000 per year
Location: Stevenage
Hours: Monday - Friday, 9am to 5pm
Contract: Permanent
About the Role
A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike.
As the first point of contact for support, you’ll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience.
Key Responsibilities
In this role, you will support the day-to-day running of the operations department, including:
*Monitoring and responding to emails in the service inbox
*Answering incoming calls to the Service Desk
*Logging client requests across internal and external systems
*Scheduling engineer visits and coordinating their attendance
*Closing completed jobs on the internal job management system
*Booking couriers and tracking shipments
*Managing the return of faulty equipment to suppliers or manufacturers
*Sending Welcome Packs to newly onboarded clients
About You
The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.
You will be:
*Experienced in a similar service led or administrative role
*Highly organised with exceptional attention to detail
*Confident managing multiple tasks and prioritising effectively
*An excellent communicator, both written and verbal
*Friendly, approachable, and professional when dealing with clients
*Reliable, proactive, and comfortable working in a fast-paced office environment
What’s in It for You?
*Monday-Friday, 9am-5pm working pattern
*23 days holiday plus bank holidays, rising with length of service
*Supportive, friendly, and collaborative team culture
*Pension scheme
*Company Christmas bonus
*On-site parking
*Regular company events
*Full training provided with ongoing development opportunities
Job number 4227120
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