Full job descriptionHelpdesk Assistant
Birmingham
£24,282
Fixed-Term Contract – 12 Months
Full Time – 35 Hours per Week
Hybrid Working Available
We are currently recruiting on behalf of a valued client for a Helpdesk Assistant to join a growing, customer-focused organisation. This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced environment and is passionate about delivering exceptional support.
Working as part of a professional and supportive team, you will provide first-class assistance to both individual customers and corporate clients while ensuring a positive customer experience at every stage.
Working Hours
*Monday to Friday
*Between 9:00am – 5:00pm
*Hybrid working split between office and home
Key Responsibilities
*Handle inbound calls from new and existing customers
*Support corporate clients with queries and service requests
*Provide information regarding products and services
*Resolve customer queries efficiently and professionally
*Manage and respond to complaints where required
*Liaise with internal departments to ensure proactive customer support
*Deliver an outstanding customer experience at every interaction
About You
We are seeking a motivated and resourceful customer service professional with previous contact centre or call centre experience.
Essential Skills & Experience
*Minimum 12 months’ experience within a contact centre, call centre, or customer service environment
*Excellent communication and interpersonal skills
*Strong complaint handling experience
*Confident using Microsoft Office including Outlook, Word, Excel, and PowerPoint
*Strong organisational and administrative skills
*Ability to manage workload effectively and work under pressure
*Professional, proactive, and customer-focused approach


Personal Qualities
*Strong relationship-building skills
*Empathetic with excellent listening skills
*Problem-solving mindset
*Self-motivated and eager to learn
*High attention to detail
*Passion for technology and learning new systems
*Ability to understand detailed technical information
*Demonstrates integrity, diligence, and professionalism
Benefits
*Hybrid working
*Smart casual dress code
*Pension scheme
*Health cash plan
*Life assurance
*Employee discounts
If you are an experienced customer service professional looking for your next opportunity within a supportive and forward-thinking environment, we would love to hear from you.