Full job descriptionStore Manager | Gloucestershire | £50,000-£60,000 | Bonus & Benefits
We’re working with an established premium retail business to find an experienced retail leader who is passionate about delivering exceptional customer experiences, building meaningful client relationships and creating a truly personalised shopping environment.
This is an opportunity for a service-led retail professional who understands the importance of luxury standards, client engagement and team development, combining a strong commercial mindset with a genuine passion for delivering an outstanding customer journey.
The Role
*Exceptional Customer Experience: Champion a personalised, service-led approach, ensuring every customer receives a memorable and seamless experience.

*Client Relationships: Build long-term customer loyalty through meaningful relationships, elevated service and a strong understanding of individual client needs.

*Team Leadership: Lead, inspire and develop a team to deliver consistently high standards of service, product knowledge and brand representation.

*Commercial Performance: Drive sales, conversion and customer retention through a relationship-led approach, identifying opportunities to grow the business without compromising the customer experience.

*Brand & Presentation: Maintain exceptional standards across the retail environment, ensuring the store reflects the brand’s identity, values and positioning.

*Team Development: Coach and mentor the team, developing confidence in client engagement, styling, product expertise and personalised service.

*Operational Excellence: Oversee the day-to-day running of the business, balancing commercial priorities with attention to detail and a premium customer experience.

*Clienteling & Engagement: Develop strategies to strengthen client relationships, encourage repeat business and build a loyal customer base.

About You
*You have experience within premium, luxury or service-led retail, where customer experience and relationship building are central to success.

*You are passionate about delivering personalised service and creating an environment where customers feel valued.

*You have a strong understanding of clienteling, customer retention and relationship-led selling.

*You are an inspiring leader who enjoys coaching teams and developing a service-focused culture.

*You combine commercial awareness with a considered, customer-first approach.

*You have high standards, excellent attention to detail and a natural appreciation for brand presentation.

*You are confident engaging with discerning customers and building lasting relationships.

*You thrive in an environment where quality of service, product knowledge and attention to detail matter as much as commercial results.

What’s on Offer?
*Salary: £50,000-£65,000

*Performance-related bonus

*Pension

*The opportunity to lead within a premium, customer-focused retail environment

*A role where service, client relationships and team development are at the heart of the business

If you’re a passionate retail leader who believes exceptional service is what truly sets a brand apart, we’d love to hear from you.
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