Full job descriptionAdministrator - Licensing Team
Location: Rochdale Council, Number One Riverside, Smith Street, Rochdale, OL16 1XU
Pay Rate: £13.45 per hour (PAYE)
Hours: Full Time
Temporary Contract: Initial 3-Month Temporary Assignment
Are you an organised and customer-focused administrator looking for your next opportunity? Rochdale Council is seeking a proactive and enthusiastic Administrator to join their busy Licensing Team on a full-time basis.
This is an excellent opportunity to work within a dynamic team responsible for delivering a wide range of licensing and regulatory functions. You will play a key role in supporting the administration of licensing services, ensuring applications, records and customer enquiries are handled efficiently and accurately.
Working from Rochdale Council’s award-winning town centre offices, you’ll be part of a supportive team with a strong "can-do" attitude, delivering essential public services to residents, businesses and licensed professionals.
Day-to-day of the role:
*Provide comprehensive clerical and administrative support to the Licensing Section.
*Receive, process and scrutinise applications for a variety of licences and registrations.
*Deliver excellent customer service to members of the public, businesses and partner agencies.
*Handle reception duties and respond to telephone and email enquiries.
*Liaise with external organisations including the Police, Fire Service and other agencies.
*Process payments, receipt income and prepare monies for banking in line with council procedures.
*Maintain statutory and non-statutory licensing registers and records.
*Process incoming and outgoing correspondence and documentation.
*Input and transfer data accurately across manual and computerised systems.
*Assist with management information reporting and data collection.
*Maintain filing systems and section records.
*Support time-recording procedures and assist with office supplies administration.
*Ensure compliance with council policies and statutory requirements relating to Public Protection services.
Required Skills and Qualifications:
*Previous administrative experience within a busy office environment.
*Strong customer service skills with the confidence to deal with a wide range of enquiries.
*Excellent communication skills, both written and verbal.
*Good numeracy skills and attention to detail.
*Experience of working accurately with complex information.
*Strong IT skills, including experience of using databases and Microsoft Office applications.
*The ability to prioritise workloads and meet deadlines in a target-driven environment.
*A professional and positive attitude with excellent team-working skills.
*Thrives in a fast-paced environment
*Has a keen eye for detail and accuracy
*Enjoys helping customers and solving problems
*Can manage multiple tasks effectively
*Works well as part of a team and independently when required
Benefits:
To apply for the Administrator position, please send your cv to