Full job descriptionAs a Customer Service Advisor, your day will revolve around helping customers with their queries and ensuring they have a smooth shopping experience. You’ll play a vital role in maintaining customer satisfaction and supporting the overall success of the business.
Client Details
A leading business in their sector, our client is looking for an experienced Customer Service Advisor to join their Nottingham team.
Description
*Deliver empathetic, high-quality support across multi-channels, phone, email etc.
*Supporting high volume customer contact, i.e. 50 calls per day.
*Understand customer needs and provide clear, confident solutions.
*Take ownership of queries and resolve issues efficiently.
*Meet KPIs while keeping customer outcomes at the heart of every interaction.
*Use de-escalation techniques to manage challenging conversations.
Please note: this role will be fully office based and includes different working patterns between 08:30am - 18:30pm across Mon - Sun, for example, 08:45am - 17:00pm.
You will enjoy two full weekends off in the month.


Profile
A successful Customer Service Advisor should have:
*Previous experience in a customer service role, i.e. contact centre, retail or hospitality.
*Strong communication skills to interact effectively with customers.
*A proactive approach to problem-solving and a genuine desire to help others.
*A positive attitude and a focus on delivering excellent customer service.
*Can commit to an immediate start fixed term contract.
Please note: Due to the urgent nature of this vacancy, we can only consider applications from candidates who are available to start immediately or within a short notice period.
Job Offer
*Immediate start.
*£25,652.88 salary on offer.
*Central city centre office, close to public transport links.
*Possibility for extension.