ITSM Service Manager
other jobs McGregor Boyall
Added before 5 Days
- England,London,City of London
- Full Time, Permanent
- £75,000 - £90,000 per annum
Job Description:
Full job descriptionITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
We’re supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team.
This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex, business-critical technology environment.
You’ll act as the key escalation point for major incidents, oversee service performance, manage third-party providers, and work closely with technology and business stakeholders to improve service quality, resilience and operational excellence.
Key Responsibilities
*Own Incident, Problem, Change and Release Management processes
*Act as escalation lead for major incidents
*Drive service improvement initiatives and trend analysis
*Produce and present service reporting and KPI metrics
*Manage relationships with internal teams and third-party providers
*Support application monitoring, alerting and operational readiness
*Conduct technical impact assessments for production changes
*Ensure SLA adherence across critical business services
Experience Required
*Proven IT Service Management experience within Financial Services
*Strong knowledge of ITIL processes and best practices
*Experience supporting business-critical applications
*Strong Incident, Problem and Change Management background
*Excellent stakeholder management and communication skills
*Experience working with third-party service providers
*Knowledge of market data, trading environments, exchanges or clearing houses would be highly advantageous
*Highly visible role within a critical production environment
*Opportunity to influence service strategy and operational excellence
*Work with cutting-edge technology supporting financial markets
*Competitive package and excellent long-term career prospects
This role requires you to be on site 3 days a week - excellent chance to progress within the firm.
ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
We’re supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team.
This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex, business-critical technology environment.
You’ll act as the key escalation point for major incidents, oversee service performance, manage third-party providers, and work closely with technology and business stakeholders to improve service quality, resilience and operational excellence.
Key Responsibilities
*Own Incident, Problem, Change and Release Management processes
*Act as escalation lead for major incidents
*Drive service improvement initiatives and trend analysis
*Produce and present service reporting and KPI metrics
*Manage relationships with internal teams and third-party providers
*Support application monitoring, alerting and operational readiness
*Conduct technical impact assessments for production changes
*Ensure SLA adherence across critical business services
Experience Required
*Proven IT Service Management experience within Financial Services
*Strong knowledge of ITIL processes and best practices
*Experience supporting business-critical applications
*Strong Incident, Problem and Change Management background
*Excellent stakeholder management and communication skills
*Experience working with third-party service providers
*Knowledge of market data, trading environments, exchanges or clearing houses would be highly advantageous
*Highly visible role within a critical production environment
*Opportunity to influence service strategy and operational excellence
*Work with cutting-edge technology supporting financial markets
*Competitive package and excellent long-term career prospects
This role requires you to be on site 3 days a week - excellent chance to progress within the firm.
ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
Job number 4230126
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