Full job descriptionJob Title: Lettings Negotiator & Residential Liaison Co-Ordinator
Location: Browns Green, Birmingham
Salary: £28,000
Job Types: 6-month fixed-term contract, with a strong likelihood of leading to a permanent, full-time position.
Working hours: Monday–Friday, 9:00am–5:30pm (37.5 hours per week)


The Role:


A varied role combining residential lettings with resident liaison support during a heating and hot water upgrade program. You’ll support prospective tenants through the lettings process while helping existing residents with temporary moves, inspections and decant arrangements.
Key Responsibilities:
*Manage applicant enquiries via phone, email and social media.
*Arrange and conduct property viewings and maintain flat advertisements.
*Carry out pre-let inspections and liaise with the team regarding maintenance works.
*Conduct new tenant inductions and support periodic property inspections.
*Assist with coordinating resident decants during the heating and hot water upgrade programme.
*Act as a key contact for residents, keeping them informed and supported throughout temporary moves.
*Carry out pre-decant inspections using Touch Right software.
*Help residents move into temporary accommodation and explain heating and hot water systems.
*Maintain decant schedules, trackers and operational spreadsheets.
*Liaise with contractors and the wider team to ensure accommodation is ready for residents.
*Coordinate inspections, cleaning checks, defect reporting and turnaround of temporary accommodation.
*Monitor resident feedback and escalate any concerns where needed.
What We’re Looking For:
*Experience in residential lettings, property management or estate agency.
*Strong organizational skills and the ability to manage schedules and competing priorities.
*Excellent customer service and communication skills.
*A proactive, practical and flexible approach.
*Confidence supporting residents in occupied properties during refurbishment works.
*Good IT skills, including Microsoft Excel; CRM and property software experience would be beneficial.
Additional Information:
*6-month fixed-term contract, with a strong likelihood of leading to a permanent, full-time position.
*Monday to Friday, 9:00am–5:30pm.
*A great opportunity for someone with lettings experience looking to develop into a wider resident-focused operational role.