Full job description

Business Support Assistant - Helpdesk
Location: Lakeside Shopping Centre
Hours: Full-time, 40 hours per week
Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota
Salary: £29,280
The RoleWe are recruiting for a Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.
Key Responsibilities*Manage and monitor maintenance requests through the CAFM system.
*Coordinate planned and reactive maintenance works.
*Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
*Track compliance documentation, certificates, and audit actions.
*Monitor contractor attendance and update system records.
*Support Health & Safety and Fire Compliance teams with reporting and administration.
*Ensure accurate data entry and maintenance of operational records.
*Deliver outstanding customer service to both internal and external stakeholders.
About YouWe’re looking for someone who is:
*Highly organised with excellent attention to detail.
*A confident communicator with strong written and verbal communication skills.
*Experienced in a customer service, helpdesk, administration, or facilities support role.
*Comfortable managing multiple priorities in a fast-paced environment.
*Competent using Microsoft Office, particularly Word and Excel.
*Able to work independently as well as part of a wider team.
*Flexible with working hours, including weekends and late-night shifts.
What’s on Offer?*Full-time permanent position.
*Varied and fast-paced role within a supportive team.
*Opportunity to develop knowledge of facilities management, compliance, and health & safety.
*Training and development opportunities.
*Modern working environment within a leading commercial destination.
If you’re an organised administrator with strong customer service skills and enjoy working in a busy operational environment, we’d love to hear from you.