Full job descriptionn: Manchester or Inverness
Working arrangement: Onsite, five days per week
About the role
We are seeking an experienced IAM Service Lead to oversee the delivery and governance of Identity and Access Management services across a hybrid cloud and on-premises environment.
You will help ensure that users and systems have appropriate access to resources, supporting identity lifecycle management, authentication, authorisation, access governance and auditing.
Key responsibilities
*Create IAM service designs and define the Target Operating Model (TOM).
*Lead service transition, knowledge transfer and shadowing activities.
*Provide IAM service leadership and governance.
*Track and report Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
*Drive continuous improvement across IAM services.
*Manage stakeholders and maintain clear communication.
*Identify, track and manage service risks and issues.
Essential skills and experience
*Experience leading IAM services within a hybrid cloud and on-premises environment.
*Deep knowledge across IAM domains, including:
*Identity Governance and Administration (IGA).
*Multi-Factor Authentication (MFA).
*Single Sign-On (SSO).
*Privileged Access Management (PAM).
*Public Key Infrastructure (PKI).
Desirable skills and experience
*Hands-on support experience with Microsoft Identity Manager (MIM) and Active Directory.
*Experience supporting Microsoft Entra ID and Okta.
*Experience supporting PAM platforms such as BeyondTrust.
We are committed to providing a welcoming and inclusive working environment where everyone can contribute.