Full job descriptionSenior Business Rates Officer (Temporary)
Location: Basildon, Essex
Pay Rate: £31.00 per hour (umbrella)
Contract: 5 months, temporary
Hours: Full-time
Working Pattern: Hybrid – 1 day per week in the office




The Role
We are seeking an experienced Senior Business Rates Officer to coordinate a busy Business Rates team, overseeing billing, collection and recovery processes while ensuring accuracy, compliance and excellent service delivery.
This is an excellent opportunity for a knowledgeable Revenues professional with strong supervisory skills to support team performance, drive continuous improvement and maximise income collection.
Key Responsibilities
*Coordinate workloads and monitor team performance, carrying out quality checks and addressing any issues.
*Supervise, motivate and develop staff, providing coaching, guidance and performance management.
*Oversee Business Rates billing, collection, recovery, grants, exemptions, discounts and reliefs.
*Manage Business Improvement District (BID) levy collection processes.
*Ensure legislation, policies and enforcement procedures are applied correctly.
*Liaise with ratepayers, legal teams, courts, enforcement agents and other stakeholders to resolve complex cases.
*Support annual billing, government returns and the resolution of system or process issues.
*Monitor performance statistics, identify trends and implement improvements.
*Ensure appropriate handling of sensitive information and compliance with data protection requirements.
About You
You will have previous experience in a supervisory role within Revenues and Benefits, with strong technical knowledge of Business Rates and debt recovery.
You will also demonstrate:
*Experience managing and developing a team in a busy operational environment.
*A good understanding of Business Rates legislation, billing, collection and enforcement.
*Strong performance management and quality assurance skills.
*Excellent communication, organisational and problem-solving abilities.
*The ability to manage competing priorities and work effectively under pressure.
*A professional, customer-focused approach and the confidence to liaise with a range of stakeholders.
An IRRV qualification, relevant professional qualification or a willingness to work towards one would be advantageous.
Interested?
If you have the technical expertise and leadership skills to make an impact in a busy Revenues team, we’d love to hear from you.
Apply today to be considered for this opportunity.